10+2 (Class 12th or equivalent)
passed, appeared or above
ABOUT THIS COURSE
The Aviation Retail and Hospitality Traning industry is one that is primarily focused on customer satisfaction, which usually leads to customer loyalty, which in turn helps to ensure the success of a company all over the world. This course includes various sectors of the aviation and hospitality industry which enable the students to handle jobs like Ground Operations, Passenger Handling, Cargo Handling, management of hotels, restaurants, travel agencies, cabin crew in a well efficient manner. With the increasing need for hospitality services, career opportunities for skilled professionals in aviation, retail, and hospitality industries are at an all-time rise.
Retail management module which helps the customers to procure the desired merchandise, aware of the new and/or improved products are dealt with, which includes advertising and promotion of the products from the retail stores for their end-use refers to retail management. This course gives detailed ideas regarding the Retail Management, Retail, Category Management, and Retail Marketing techniques, which include all the steps required to bring the customers into the store and fulfill their buying need, and ensuring that the customers leave the store with a smile.
This course offers the latest training curriculum and techniques so that the candidates are well prepared to meet the needs of the ever-changing demands of the industry and train aspiring students in all the aspects related to it and make your dream come true.
What you'll learn
Effective communication session is extremely interactive which will eventually enhance your communication skills and prepare the student for facing and clearing all types of interviews. This module helps the student to develop the personality traits required to work in a professional environment in the aviation and hospitality industry all over the world.
English being the universal language in the world, it is important to design a course to help each Fledge student communicate effectively and fluently in the English language. We emphasis is on making the aspiring students well familiar with the jargon and content of the English language including the meaning and spelling of words, rules of composition, and grammar to pro them in the English language.
This module at large focuses on the international standards of grooming and etiquette required in the aviation, hospitality, tourism and customer service industries. The module trains the student on the grooming skills to include skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques, etc. and be presentable at work.
The importance of the art of walking impressionably, Introduction to powerful communication, improving verbal communication and participating in team-building activities are also discussed in detail and become an individual whose personality is a valuable, life-changing asset required in the aviation, hospitality, tourism and customer service industries.
This is a vital module that trains the student on customer handling skill that plays vital on the successful career of every individual in this industry. Students are also made aware of skill sets to deal with ease even the difficult customers successfully that makes customer service exemplary.
They are prepared to answer all the questions that can be put to them in the interviews regarding the past and future happening in this industry. Besides, this Fledge faculty and trainers will also share knowledge and help aspiring students for preparing the perfect resume and covering letters.
40 Hours of Module-Based Classroom Training
Study Material Kit
Batch Option 1 - Classroom Training Sessions for 5days/week for 2 hours/day.
Batch Option 2 - Classroom Training Sessions on Saturdays for 4 hours/day.